Return and Refund Policy

Effective Date: May 21, 2025

Thank you for shopping with Hopkinssa! We strive to provide you with high-quality products and excellent customer service. This Return and Refund Policy outlines the terms and conditions for returns and refunds to ensure a clear understanding of your rights.

1. General Return Policy

At Hopkinssa, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your product, you may return it within 30 days of receiving your order.

2. Eligibility for Returns

To be eligible for a return, the item must meet the following criteria:

  • The product is unused, in its original packaging, and in the same condition that you received it.
  • It must be accompanied by a receipt or proof of purchase.
  • Items that are personalized or made to order are non-returnable.

Note: Certain products may be subject to hygiene regulations (e.g., vacuum cleaners, air purifiers) and must be unopened to qualify for a return.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support team at support@hopkinssa.com within 30 days of receiving your order. Please include your order number, details of the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Once your request is reviewed, we will send you a Return Authorization (RA) number along with instructions on how to return the item.

  3. Prepare Your Package: Pack the item securely in its original packaging. Include the RA number and a copy of your receipt or proof of purchase inside the package.

  4. Ship Your Return: Ship the products back to us within 14 days after receiving the return shipping label. You are responsible for the return shipping costs unless the item was defective or you received the wrong item.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed within 1-2 business days, and a credit will automatically be applied to your original method of payment. Please note that your bank may take additional time to process and post the refund to your account.

  • Rejected Refunds: If your return is rejected, we will notify you via email, and the item will be returned to you at your expense.

5. Exchange Policy

At this time, we do not offer direct exchanges. If you would like to exchange your product for a different item (of equal or lesser value), please follow the return process outlined above, and then place a new order for the product you want.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at support@hopkinssa.com. We may request photos of the damage or defect to assist with the claim and ensure proper handling. We will either replace the item at no cost to you or provide a full refund, including shipping costs.

7. Shipping Costs

For all returns, customers are responsible for covering the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product). In such cases, we will provide a prepaid shipping label.

8. Final Sale Items

The following items are considered final sale and are not eligible for return or exchange:

  • Products purchased on sale or clearance
  • Gift cards

9. Changes to This Policy

We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our return and refund practices.

10. Customer Support

If you have any questions regarding our Return and Refund Policy, please contact our customer support team at support@hopkinssa.com. We are here to help and ensure a positive shopping experience!

Thank you for choosing Hopkinssa! We appreciate your business and look forward to serving you again.