Shipping Policy
Effective Date: May 21, 2025
Thank you for choosing Hopkinssa! We are committed to providing our customers with the best possible shopping experience, including reliable shipping. Please find our detailed shipping policy below.
1. Shipping Overview
We currently ship to all addresses within the United States, including Alaska and Hawaii. Unfortunately, we do not ship to PO Boxes or international addresses at this time.
2. Shipping Cost
We are pleased to offer free standard shipping on all orders! You can shop with peace of mind knowing that we take care of the shipping costs for you.
3. Delivery Times
We aim to deliver your orders as swiftly as possible. The estimated delivery time for standard shipping is 3-7 working days from the time your order is processed. Please note that delivery times may vary due to factors beyond our control, such as carrier delays, weather conditions, or other unexpected events.
4. Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can track your order by clicking on the link provided in the email or by visiting the carrier’s website directly.
5. Shipping Carriers
We utilize two reliable shipping companies to ensure your packages arrive safely and on time:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
6. Handling Times
Orders typically take 1-2 business days to process before they are shipped. Please note that orders placed on weekends or holidays may experience additional processing time.
7. Exceptions and Limitations
While we strive to meet the estimated delivery timeframes, we cannot guarantee delivery on a specific date. We encourage our customers to consider this when placing their orders.
In the event of carrier delays or other unforeseen circumstances, please reach out to our support team at support@hopkinssa.com for assistance.
8. Lost or Stolen Packages
If your package is lost or stolen, please contact us at support@hopkinssa.com within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue. Please note that we cannot be held responsible for stolen packages once they have been marked as delivered.
9. Returns and Exchanges
For information regarding our return and exchange policy, please refer to our Return Policy page. We strive to ensure customer satisfaction; therefore, if you receive a damaged or incorrect item, please contact us within 30 days of receiving your order, and we will assist you in resolving the issue.
10. Changes to Shipping Policy
We reserve the right to modify or update our shipping policy at any time. Any changes will be reflected on this page and will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed.
11. Contact Us
If you have any questions or concerns regarding our shipping policy, please do not hesitate to reach out to us at:
Email: support@hopkinssa.com
Thank you for choosing Hopkinssa! We appreciate your business and are here to help make your shopping experience exceptional.